2019 Survey Highlights
Overall Customer Satisfaction achieves a high rating at 5.0, similar to 2018 and 2017. (1 – worst, 6 – best)
“Service Reliability” and “Product Pricing” are ranked the two most important service attributes.
Ratings of the four key areas of expertise, “Quality of Sales Personnel”, “Quality of Service Provisioning”, “Service Reliability” and “After-sales Support” all remain high consistently. As regards individual service parameters, it is worth mentioning that rating of “Response Time of Sales Process” is extraordinary as it reaches 5.0 and has seen steady improvements over the past three years.
The TraxComm Commitment
TraxComm is committed to satisfying customers’ needs by delivering unparallel services. Most importantly, we will continually strive to provide better services across different areas now and into the future.
We would like to thank our customers for taking time to complete the survey, providing us with valuable information for growth and improvements.
May we take this opportunity to wish everyone a happy and prosperous 2020!